406 Pooper Troopers Frequently Asked Questions
Billing & Cancellation
What kinds of Payments do you accept?
The preferred way to pay is by clicking on your invoice which is sent via QuickBooks to the email you provide. You will have the option to pay for your service ahead of time when you call to set your appointment. In addition, we accept cash, debit/credit card and check at the end of your service.
Are there any contracts to sign?
No. We can start and stop your pooper scooper service at any time with just a phone call or an e-mail. We don't require contracts and there is no minimum service period.
What happens if I need to cancel my appointment?
You can edit, reschedule, or cancel your appointment at any time prior to 24 hours before your appointment start time by texting or emailing us. We do not issue refunds if the appointment is cancelled within 12 hours of the start time.
What if I go on vacation?
If your dog is not going to be home, please let us know so that we can skip that week(s) pet waste removal service and adjust your invoice accordingly.
What do you do with the waste?
We bag the dog poop and haul it away so that you can forget it ever existed.
How can you prepare for your service?
Please make sure any large and temporary obstacles are put away so that we can make sure to clean up every bit of dog waste (ex: tent, plastic pool, etc.) During winter we ask that the gate to the yard is shoveled and cleared of snow so that we can get into the yard for services.
Can you work with my dog in the yard?
Absolutely! Our favorite days are the days that we see as many furry companions as possible. But if your dog is not good with strangers or it becomes apparent that your dog will not allow your Pooper Trooper to clean the yard we will ask that you restrain or confine your dog while we complete your pet waste disposal service. We also have the right to cancel services at ANY TIME if your pet bites our Pooper Troopers.
How often can you service my property?
Our scheduling is very flexible. Although most people find that scheduling dog waste removal once a week is satisfactory, we will work with you and arrange a schedule that best suits your needs.
Will you clean under my trampoline?
Yes, our Pooper Troopers will reach as far under the trampoline as humanly possible without having to crawl on their hands and knees.
Do you have a weather policy?
We scoop dog poop in all weather. Rain or shine. Winter, spring, summer and fall. In the case of extreme weather (very heavy snowfall, or life threatening conditions/temperatures), we may need to skip a service. As a rule, we do not credit weeks skipped due to extreme weather conditions as we expect to pick up twice the amount of dog poop the following week. During winter, we will remove as much frozen poop as we possibly can. However, there isn't a 100% guarantee when it comes to frozen poop as it is significantly difficult to scoop. When the snow melts we will make sure to pick up everything we couldn't during our previous visit.
Is there a seasonal policy?
Some seasons present unique obstacles for our pooper troopers which may prevent us from finding all of your dog’s poop. A good example is the large abundance of leaves during Fall. If your yard is not clear of debris, we can only pick up what we see. Rest assured that once the debris (leaves, sticks, etc.) is cleaned up, we will find everything we are looking for!
What area does 406 Pooper Troopers service?
We currently service Three Forks, Bozeman, Belgrade, Four Corners, and occasionally Livingston.
How soon can you complete a service?
We are available Wednesday-Friday. Appointments can be set within as little 24 hours depending on our availability. In order to set the next available appointment navigate to our Contact Us page, text or send us a message through social media.
Do you offer any discounts?
Yes, check out our discounts page under the FAQ tab.
Do you offer other services like dog walking or sitting?
Not yet. We look forward to offering more services as we build clientele.
Are you licensed and insured?
Yes, we are licensed to operate our business in the state of Montana and we have full insurance coverage in case of emergency.
How should I contact you if I'm having an issue or need a service change?
Please message us directly with any questions, comments or concerns. Text (406) 580-8501. You can also email us at 406PooperTroopers@gmail.com. If calling, please leave a voicemail.